Review Policy.
How we collect and handle customer reviews, and why we do not edit them.
Reviews are only worth anything if they are real. These are the rules we follow, in line with the Digital Markets, Competition and Consumers Act 2024.
Genuine reviews only
We only publish reviews from people we have actually carried out work for. We do not buy reviews, reward them or write them ourselves, and we do not ask anyone else to write them for a customer.
We do not filter
We do not hide negative reviews or ask for them to be removed because they are unflattering. A page of nothing but five stars tells a reader very little.
When we ask
If we ask for a review, it is after the report has been delivered, once you have seen the work. There is no discount or reward for leaving one, and no penalty for declining.
Responding
We aim to respond to critical reviews publicly and briefly, and to take the detail to a private conversation. We will never argue with a customer in public or disclose anything about your building in a reply.
Removal
We will only ask a platform to remove a review if it is not from a genuine customer, identifies a private individual, or contains something unlawful. Never simply because it is negative.
Your own review
You can ask us to remove a review you left on our own website at any time, for any reason. To do so, call 020 3386 1854, email info@asbestossurveyswindon.co.uk or use our contact form.
Call us or send a message and we will come back to you.