Complaints Policy.
If something goes wrong, here is exactly how to raise it and what happens next.
We would rather hear about a problem than not. Complaining costs you nothing and does not affect any work in progress.
How to complain
Use our contact form, email info@asbestossurveyswindon.co.uk or call 020 3386 1854. Please include the site address, the date of the survey and what went wrong.
What happens next
- Within 3 working days we acknowledge your complaint in writing.
- Within 14 working days we give you a full written response. If we need longer, for example to revisit the building, we tell you why and when to expect an answer.
- If we got something wrong, we say so, explain what we are doing about it, and put it right at our cost.
If you are still unhappy
Ask us to review the decision and a different person will look at it. If we still cannot agree, you can seek independent advice, for example from Citizens Advice. Nothing in this policy affects your legal rights.
Complaints about the findings
If you disagree with a finding, a presumption or a score in your report, see our Corrections Policy. Factual errors are corrected free of charge.
What we do with complaints
We record every complaint and review them so the same problem does not happen again. Records are kept in line with our Privacy Policy.
Call us or send a message and we will come back to you.