Refund Policy.
When you can cancel, what you are charged, and when we refund in full.
Our prices are agreed in writing before anyone visits, so there should be no surprises. If something does go wrong, this is where you stand.
Cancelling an appointment
- More than 24 hours before the appointment: cancel or rearrange free of charge, and any payment already made is refunded in full.
- Within 24 hours: we may keep a charge to cover the reserved visit. We will tell you the amount before taking it.
- No access on the day: if we attend at the agreed time and cannot get in, a revisit fee may apply. See our Terms & Conditions.
Your cancellation rights as a consumer
If you are booking as a consumer rather than a business, and you booked by phone or online, you may cancel within 14 days of booking under the Consumer Contracts Regulations 2013. If you ask us to carry out the survey within those 14 days, you will pay for any service already provided.
If we cancel
If we cannot attend, we rearrange at a time that suits you or refund you in full. You are never out of pocket because of us.
If the report is not delivered
If we have taken payment and not provided the report, you are entitled to a full refund.
If you are unhappy with the work
Tell us first. Factual errors are corrected free of charge under our Corrections Policy. Where we have not delivered the service described, we will put it right, and where we cannot, we refund the fee.
We do not refund because a survey finds asbestos, or records findings you would rather it did not. A report that only said what a client wanted to hear would be worthless to you, your builders and anyone working in the building.
How refunds are made
Refunds go back by the method you paid, normally within 10 working days of being agreed.
Your legal rights
Nothing here affects your statutory rights under the Consumer Rights Act 2015.
Requesting a refund
Call 020 3386 1854, email info@asbestossurveyswindon.co.uk or use our contact form.
Call us or send a message and we will come back to you.